“I Have a Dream…” A Skilled Workplace Mediator in Every Organisation

There is no doubt that workplace conflict is damaging to individuals, teams, and organisations. The exact costs of workplace conflicts are, however, often difficult to estimate, as many of them are intangible, and a matter of perspective.Some of the obvious ones are direct costs including litigation, workers’ compensation (psychological injury claims – average cost $30k), […]

5 Essential Skills of the Workplace Mediator

Workplace mediators require diverse and varied multi-disciplinary skills to effectively resolve workplace conflict. Some of the skills required are unique only to workplace mediation. (They are required over and above standard mediation training). Family mediation has some overlaps – in terms of characteristics such as ongoing relationships, and trust. There are also distinct differences. This […]

How to Overcome Workplace Conflict and Improve Workplace Culture

Workplace conflict is surprisingly common. Some studies have found that 70% of people experience workplace conflict. Other studies report even higher rates of up to 90%. This is alarming when many of us spend the majority of our lives at work. No one wants to feel uncomfortable going in to work each day. It is […]

Not All Nurses Are Equal

In the week honouring nurses, Nurses Week 2014, I wish to thank all the nurses out there that care for patients around the world. Without them, a lot of sick people would suffer much more than they already do. This is a special week. It has me reflecting with pride on the achievement of my own mother, […]

WORKPLACE MEDIATOR

Need A Workplace Mediator? What does a workplace mediator do? How do they do it? What are the benefits of using a workplace mediator? Workplace mediation is increasing in popularity in organisations. Many different types of organisations across a number of different industries and sectors are increasingly using workplace mediators to assist them with resolving […]

The Mediator, The Artist

When describing a mediator’s role to clients I often use the analogy of an artist. When the mediator first enters into a conflict, they are much like a painter. They begin with a blank canvas.   As they speak to each person involved in the conflict a coloured brush stroke appears.  With each person’s new […]

Leopards Can Change Their Spots!

There are many stories and even research out there that says change is difficult. Studies have found that even people diagnosed with a chronic illness do not make lifestyle changes despite coaching and advice. Smoking is another area where despite the warnings some people continue to smoke. The image to the right is a photograph […]

How You Can Build a Positive Workplace Culture

Creating a positive workplace culture is often considered expensive, time consuming, and a drain on company resources. It doesn’t have to be. It is a myth that all organisational cultures change slowly. Cultures change slowly when initiatives are ineffective, introduced slowly, or when staff loose trust and confidence in their leadership. Cultural change can happen […]

Who Is in Your Tribe?

Who Is in Your Tribe? Families are the most important part of life. They provide us with the best things in life – love, warmth, protection, understanding, compassion, empathy, forgiveness, friendship, fun, laughter, and togetherness. Families help us through tough times and laugh at our un-funny jokes (some times!) and make us laugh when we […]

Dignity and Acceptance

What does dignity mean to you? It’s not a word or feeling I come across much. I don’t think dignity is talked about much in everyday conversations. Certainly not those I am involved in. When I do hear about it, it is usually in the context of workplace training to combat bullying and harassment. A […]

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