Managers – Conflict is Bad for Your Health!

Research indicates some sad facts about conflict, health and hierarchy!

Managers spend a lot of time managing conflict and this is having a detrimental effect on their health.

On average, managers spend 25-40% of their time managing conflict (Washington Business Journal, May, 2005). This not only takes a lot of time, it has also been found to affect managers’ health.

A recent study on monkeys by the Universities of Manchester and Liverpool indicated that the middle hierarchy suffer the most social stress. The middle groups, both socially and in the workplace are faced with conflict from above and below. Unsurprisingly they also found that stress hormones increased following antagonistic behaviour. The researchers concluded that these findings could be applied to other species, including human beings. They said: “’people working in middle management might have higher levels of stress hormones compared to their boss at the top or the workers they manage.”

Managers and HR practitioners often tell us they “would have stepped in earlier if they knew what to do.” If only they knew how to prevent conflict from escalating. Their good intentions are often not enough.

Would you like to increase your workplace conflict resolution skills so you know how to reduce workplace conflict and improve your health?

Yes! You also get an added bonus of reducing stress and improving your health when you improve your skills and prevent, minimise or reduce conflict in your workplace.

There have been numerous requests for a workshop for managers and HR practitioners focusing on workplace conflict resolution. We have designed a workshop especially for you!

These are just some of the skills you will learn:

• How to recognise conflict before it escalates
• How to approach people you suspect may need assistance
• Planning and executing conversations with people in conflict
• Strategies and skills for defusing conflict
• Managing strong emotions (self and others)
• Knowing the best time to approach people in conflict
• Determining what is most important to your staff
• Helping your staff create their own workable and sustainable solutions
• How to resolve low-level workplace conflict before it escalates
• How to support staff experiencing high levels of conflict
• What to do if there is a stalemate when resolving conflict
• Dealing with power imbalances
• How to approach vulnerable people
• What to do if you suspect someone in your team or workplace may have a mental health issue
• Determining when you need professional help
• The warning signs that a Bullying Claim or Workers’ Compensation Claim may result
• How to support people who have lodged a claim

Who will benefit from this workshop:

  • Managers wishing to develop their conflict resolution skills to prevent or minimise conflict
  • HR practitioners wishing to increase their conflict resolution skills in order to support people in conflict and help resolve workplace conflict
  • Employees who wish to develop high level skills to assist with preventing and resolving workplace conflict

Book Now!

Book your place in this unique One-Day Workplace Conflict Resolution Workshop. It will change your view on conflict forever. The Workshop is practical and experiential, and based on real-life workplace events that managers and HR practitioners like you face daily.

Places are limited so secure your place now!

Email Alexis here to ask any questions you may have about the workshop

Please feel free to complete the quick enquiry form on the top right of this page (under Contact Channels) and we will get back to you.

Or call our office now on 1300 646 338 to discuss your workplace conflict resolution needs.



Daily Mail Reporter (3 April 2013) It’s tough in the middle: Managers ‘under the most stress in the workplace’ because they face conflict from above AND below’. Mail Online website. Retrieved 24 April 2013 from

Edwards, K., Walkers, S., Bodenham, R., Ritchie, H. and Shultz, S. (2013) Associations between social behaviour and adrenal activity in female Barbary macaques: Consequences of study design. General and Comparative Endocrinology. Vol. 186, pp. 72-79

Wayne, E. ( 9 May 2005) It pays to find the hidden, but high, costs of conflict. Washington Business Journal. Retrieved 24 April 2013 from




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