Workplace mediation is a form of workplace conflict resolution.Workplace mediation is a confidential process where an impartial and independent third person facilitates communication between two or more people in dispute. The workplace mediators‘ role is to provide a structured process that assists with identifying the issues, developing options and reaching an agreement that satisfies the needs of the people involved as much as possible.The goal of workplace mediation is to empower people to take responsibility for the issues and the resolution. People are encouraged to view the dispute within the broader context and from multiple perspectives.Workplace mediation focuses on improving workplace relationships between the people involved in workplace conflict.

Workplace mediation improves workplace relationships by focusing not only on the issues discussed but also on how the participants discuss the issues, as well as the participants’ individual styles and their decision-making process. The mediation itself acts as the first step for participants in role-modelling new problem-solving behaviours. It is the beginning of their new and effective working relationship.

Some forms of workplace mediation focus solely on the key issues and on working out an amicable separation.

We have used workplace mediation to successfully resolve issues between employees at all levels of an organisation:

  • Between staff members
  • Between staff and managers
  • Between managers
  • Between staff and customers, clients, or stakeholders
  • Between Partners, Board, or Committee Members
  • Within and Between Teams and Groups

Mindful Mediation provides workplace mediation servicessuitable for a variety of issues and disputes.

Issues that may be resolved using workplace mediation include:

  • Interpersonal conflict
  • Working and communication style differences
  • Leadership style differences
  • Management of grievances
  • Changing work practices
  • Job / role demarcation
  • Employment terms and conditions
  • Employment termination conditions
  • Allegations of bullying, harassment and discrimination

Benefits of workplace mediation:

  • Saves time, money, and workplace relationships
  • Reduced costs compared with courts, tribunals and investigation processes.
  • Gets people back to work fast
  • Heal relationships (both low-level issues and long-standing conflict)

“At first I felt like I needed a restraining order and we finished mediation with a hug and laughing together – truly amazing! I never would have believed we could achieve agreements and move forward with such a dramatic change in attitude, with trust and respect. You helped us dig deep to reach agreements and secure sustainable outcomes – real cures, not just band-aids for superficial wounds.”
~ Senior Manager, Insurance.

Workplace mediation is a cost-effective, highly successful, and durable workplace conflict resolution process. Call 1300 MINDFUL (646 338) for fast, effective, and durable workplace mediation services.