Workplace mediation is a confidential process where an impartial and independent third person assists two or more people in an organisation resolve conflict or disputed issues. The workplace mediator provides a structured process to ensure that both parties are able to express their view of the issues and to feel heard.
We have a range of services that can assist you with individual, leadership, team and organisational issues. Check out our workplace mediation services page for a full list of the types of issues we can assist you resolve.
Mediation can take between a couple of hours and a few days. The length of the mediation depends on the people involved, the type of issues and whether other services such as coaching, facilitation, training or team mediation are utilised alongside our workplace mediation services.
Workplace conflict can cost an organisation hundreds of thousands to millions of dollars as a result of litigation and workcover claims. It also costs an organisation in lost productivity of staff (HR and managers) that attempt to resolve the conflict inhouse. A recent international study concluded that managers spend around 20-30% of their time each year dealing with workplace conflict. Despite this figure, in the same study 89% of people reported that they had experienced a workplace conflict that had escalated. So while managers are spending a lot of their time dealing with conflict, they may not always be getting the results they desire.