Online Workplace Conflict Resolution Training to prevent workplace conflict from escalating into claims and grievances, saving you hundreds of thousands of dollars.
Want to reduce workplace complaints, grievances, and claims?
Empower your managers with the most practical and effective conflict resolution strategies straight out of an expert workplace mediator’s toolkit.
Learn workplace conflict resolution skills from a leading workplace mediation expert with over 16 years of experience. We have successfully resolved hundreds of workplace conflicts in numerous industries, state and federal government organisations, and startups to corporations.
Upon completion of the training, your managers will be equipped to resolve internal low level workplace conflicts quickly and easily, helping you to prevent or reduce the need for external mediators later on.
Managers often say they “wish they saw it coming” or they “would have done something earlier if they knew what to do.” These courses ensure they will see conflict coming and know what to do when it does.
What You Will Learn in Workplace Conflict Resolution Training Package
We offer 4 courses for managers to assist them prevent, resolve and manage workplace conflict. These courses can be purchased separately or as part of the Workplace Conflict Resolution Training Package (Advanced) or (Basic).
Workplace Conflict Resolution Training Package for Managers (includes 4 courses):
- Conflict Management in the Workplace
- How to Resolve Workplace Conflict
- Workplace Conflict Resolution Skills and Strategies
- High Level Conflict Management
1. The impact of conflict
2. Causes of Conflict
3. Identifying conflict early
4. Stopping the escalation of conflict
5. Simple strategies to intervene early
An introductory course for managers focused on how to identify and intervene in conflict before it escalates. Managers will discover what to look for to uncover conflict in its early stages and how to explore the underlying causes of conflict. They will also learn the impact of common responses to conflict and how manager responses are vital to early and successful resolution. Managers will begin to develop practical strategies to intervene early to create positive outcomes.
- Planning for Successful Processes
- Diagnosing conflict
- Individual discussions
- Conflict resolution process for managers
- Implementation and action
A practical course focused on ensuring managers can successfully resolve simple low level conflict before it escalates. Managers will learn a proven step-by-step dispute resolution process and apply it to a common workplace case study. The extensive case study will help managers grasp each stage of the dispute resolution process from analysing the conflict and choosing the most effective dispute resolution process, to successfully resolving the dispute. After completing this course, managers will feel confident and skilled to approach and resolve everyday workplace conflicts.
Workplace Conflict Resolution Skills and Strategies $197AUD (pre-sale)
- Key conflict resolution skills and strategies
- Defusing destructive emotions
- Manager self-awareness
- What your staff need
- Keeping your cool
The focus of this course is to train managers in best practice conflict resolution strategies and skills. Managers will learn how to think and behave like a mediator so they can successfully resolve simple low level conflicts confidently, quickly and easily on their own. They will also learn to self-reflect so they can recognise their own triggers, and best support team members experiencing workplace conflict. Have a process for keeping your cool, when you feel challenged. Get comfortable with emotions and demonstrate empathy, even if this doesn’t come naturally.
High Conflict Management $297AUD (pre-sale)
- Identifying high-level conflict
- Causes of High Level Conflict
- Preventing Workers Compensation and Bullying Claims
- Supporting people involved in high-level conflict
- Mental health and high conflict
This course is designed to prevent grievances, workers compensation, and bullying and harassment claims. Managers will discover how to best support and work with vulnerable team members experiencing workplace challenges. They will also learn how to identify vulnerable team members and mental health issues, and when and how to seek their own support from human resources and senior managers.
Benefits From Online Workplace Conflict Resolution Training
Designed for managers, this online training can be completed wherever your staff are, whenever they have time. The main benefits of the workplace conflict resolution training for managers are to:
- develop their workplace conflict resolution skills to prevent or minimise workplace conflict
- have access to practical, easy to use strategies to resolve low level workplace conflict
- improve their workplace relationships and team management
- prevent or reduce complaints, grievances, or claims
Book Online Workplace Conflict Resolution Training Now!
Book into our online training now! Workplace Conflict Resolution Training is hands on and practical, and designed for immediate implementation. All case studies are based on real-life workplace conflict scenarios that managers deal with every day.
Did you know?
Most workplace conflict can be resolved without the need for complaints, grievances, claims, mediators, or investigators.
YOU CAN prevent most of the conflict in your workplace through ensuring managers are equipped to deal with it!
Book into this online to find out how you can easily reduce the conflict in your workplace.
About Your Course Author
Caryn Cridland, Founder of Mindful Mediation Pty Ltd, has developed all the content and designed all the training courses, in conjunction with a learning expert.
Caryn is a Workplace Mediation Expert. She has successfully resolved hundreds of workplace conflicts for numerous organisations for over 16 years. Caryn now specialises in Executive Conflict Resolution.
We also provide tailored in-house training. Please get in touch with your specific needs.
Feedback From Participants of Programs Designed by Caryn
If you would like to hear some video feedback, click here.
“Caryn was very engaging and knowledgeable, genuinely interested in the topic and keen to ensure people understood.”
“Caryn is an excellent facilitator. Her enthusiasm for the subject is infectious – her knowledge and experience is re-assuring. Excellent!”
“Caryn is a very knowledgeable subject matter expert and responded well to questions and to the group.”
“Excellent. Interaction was high. Continuous buy-in with all participants.”
“Left the sessions excited about taking action to improve myself and trial new techniques.”
Our risk free policy allows you to get a 100% of your money back guarantee if you are not entirely happy with the course.